Frequently Asked Questions
Everything you need to know about your Glasswing experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. To start a return, visit our online portal and enter your order number and zip code to receive a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.
What payment methods do you accept?
Glasswing accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Afterpay.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and sustainable textiles. Many of our garments are crafted from organic cotton, recycled polyester, and Tencel to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
We aim to process orders quickly, but we can usually accommodate changes within 60 minutes of purchase. Please contact our support team immediately via live chat or email for assistance.